I'm building the flow where a restaurant requests an atelier, and I'd like your advice on how to make it feel trustworthy. The hard part is that five or six different actors are involved in every single request:

  • Logistics, recruitment, payment, legal accreditation, appointment confirmation.

The process is genuinely heavy. I want confidence and transparency, so everything happens on the platform instead of dozens of emails going back and forth for a single atelier.

This is a classic problem: many people working on the same object. It's exactly the problem CRMs were built to solve. The solution is one shared object with a visible history, not an email thread.

  • One object, one timeline. The atelier request is the single source of truth. Every action (logistics booked, animator assigned, payment confirmed, accreditation signed, slot confirmed) is an event added to its history, recording who did it and when.
  • A pipeline everyone can see. Display the shared stages as a funnel, so anyone who opens the request sees exactly where it stands, who is responsible for it right now, and which actions happened last.

Transparency is what creates trust here: when all six actors read the same status instead of asking for it by email, the heavy process stops feeling heavy. Nobody has to chase updates, and nobody has to guess.

Perfect, thank you. I modeled the funnel on a sales CRM pipeline: the same structure of stages and history, applied to ateliers instead of deals. Here's the global progress bar of a request:

And each step has its own sub-bar underneath that splits the stage into smaller actions, so everyone can also see progress inside a step, not only across the whole funnel.

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